Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal Services is currently seaking a Security Access Control Help Desk Specialist for a Tech site in Austin, TX.

Pay Rate : $25.00 / Hour

Shift:

Morning: Sunday through Thursday 6:00 AM - 2:45 PM

*Valid TX guard license required*

(Must have 2 + years of customer service, security experience, strong technical computer and access control skills)

The Access Control Help Desk Specialist will be working in a corporate environment for Allied Universal Services. The AC Help Desk Specialist provides assistance and resolution globally to access issues that include, but are not limited to: responding to inquiries, assisting users in obtaining badge access, submitting requests, and comprehensive troubleshooting. Additional responsibilities include escalating priority system/software issues to the proper technical team, tracking device and access level changes, and the construction and maintenance of security maps and its resources.

Essential Job Function:

• Providebothgeneralandtechnicalsupportviatelephone/emailtoemployeesandcontractors
• Abletoeffectivelytailorcommunicationandstyletodifferentaudiences,bothwrittenandverbal
• Demonstrate strong troubleshooting and problem-solving skills, emphasis on troubleshooting issues with badges, access levels, and access control hardware, or proven technical ability
• Escalate and follow up on system issues with Application Engineers
• Ensure accuracy with security data across multiple systems
• Draft securitydrawings fromproject data,installation notes,andredline drawings
• Computerdraftingofdetailedfloorplansabroad
• Regular maintenance of security drawings using project documents from various Global Security teams
• Performregularauditsofsystemsoftwaretoensureaccuracy
• Abletoworkindependentlyandwithinateamondailytasksandprojects
• Performotherrelateddutiesasrequired

QUALIFICATIONS/REQUIREMENTS:

• Be at least 18 years of age
• Possess a high school diploma or equivalent, or 5 years verifiable experience
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
• Display exceptional customer service and communication skills
• Quicklearnerwhopossesseseffectivetimemanagement:theabilitytomultitask,prioritize,demonstrate excellent organizational skills and attention to detail is a must
• Have strong computer skills to operate innovative, wireless technology at client specific sites
• Able to work in a fast-paced help desk environment
• Aptitudeforacquiringskillsintechnicaltroubleshootingandeagernesstolearnandtakeonnewchallenges
• Experience in troubleshooting badge and access management issues, and Knowledge of security device programing and functionality is a PLUS
• PreferredexperienceinVidSys,Lenel,Excel,Filemaker,Intaglio,orequivalenttechnicalskill
• Knowledge of Mac computers preferred
• Mustbeflexibleonschedule,includingavailabilityforweekendsandholidays
• Ability to handle crisis situations at the client site, calmly and efficiently
• Able to:
  • Work in various environments such as cold weather, rain/snow or heat
  • Occasionally lift or carry up to 40 pounds
  • Climb stairs, ramps, or ladders occasionally during shift
  • Stand or walk on various surfaces for long periods of time

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.