Security Console Operator - Full time

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Console Operator - Full Time in Clayton, NC, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatch Officer in a healthcare location, you will be the communication hub for security-related operations, monitoring systems, coordinating officer response, and supporting access control and visitor flow. You will complete routine checks, document incidents, and share clear updates with site teams while providing customer service focused support. Allied Universal is agile, reliable, and innovative, with a caring culture, teamwork, and integrity guiding every shift.

Position Type: Full Time

Pay Rate: $25.00 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to site personnel and visitors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities within a healthcare and pharmaceutical manufacturing location.
• Operate the dispatch console to receive calls for service, triage requests, and coordinate security-related response by radio, phone, and/or other communications systems.
• Monitor security-related systems such as CCTV, access control, and intrusion/fire alarm notifications, and escalate concerns to site leadership and/or emergency services per post orders.
• Respond to incidents and critical situations in a calm, problem-solving manner, including documenting events, supporting incident investigations, and completing accurate reports and logs.
• Conduct regular and random patrols around the business and perimeter as directed, checking doors, sensitive areas, and restricted-access points, with working environments and conditions varying by site.

Minimum Requirements:

• Have 1+ Years' Armed Security/Law Enforcement/Military Experience.
• Comfortable Using Computer or Tablet is preferred.
• Access Control/Badge Experience is preferred.
• Customer Service Experience is preferred.
• CPR/First Aid is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.