Security Officer - Flex Retail

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Flex Welcome Desk in Cleveland, OH, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Flex Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal at a busy retail location as a Front Desk Officer, welcoming associates and visitors while supporting access control, visitor check-in, and badge or key management. You will monitor cameras and alarms, document incidents, and communicate clearly with store leadership and emergency services as needed. Bring a customer-first approach in a caring culture, supported by agile teamwork, reliable service, innovative tools, and integrity in every interaction.

Position Type: Flex

Pay Rate: $13.50 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to guests, associates, and vendors at a retail front desk by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor entry points and the front desk area, greet and screen visitors as required, manage sign-in processes, and issue and/or retrieve visitor credentials per site guidelines.
• Answer and route incoming calls, provide directions and general assistance, and communicate security-related information to store leadership and Allied Universal supervision as needed.
• Observe the front-of-store environment for unusual activity and help to deter loss prevention concerns by maintaining strong presence, documenting observations, and escalating issues through the proper channels.
• Respond to incidents and critical situations in a calm, problem-solving manner, including reporting, notifying appropriate personnel and/or emergency services, and completing required documentation.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.