Account Manager

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Role is based at Client Location in Ankeny, Iowa

The Account Manager job is expected to motivate and lead indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business needs. They will develop, influence and nurture trust-based relationships with customers and business unit and functional leaders. They will play a key role in business processes to mitigate risk and are a positive change agent on behalf of organizational protection. They are responsible for the operations and profitability of all cash management services within assigned Retail Solutions customer account(s). This position coordinates the day-to-day administration and specialized reporting functions to ensure quality customer relations. They will create reports; analyze data; work with the customer to identify additional service opportunities and implement same with other Retail Cash Solutions business units; and other work as needed per client contract and company policies.

RESPONSIBILITIES:

• Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion
• Personnel management: provide indirect oversight to Project Managers assisting the Account Manager with executing specific tasks; plan and schedule project timelines; communicate project expectations to team members and assign work as required; oversee team members and influence them to take positive action and accountability for their assigned work; ensure customer's standards, practices, and polices adhered to.
• Implement standard cash operations at each customer facility, and ensure compliance through conference calls and periodic visits
• Work closely with client and other vendors to ensure consistent and coordinated service delivery at all responsible locations
• Identify and resolve issues; liaise with stakeholders; proactively manage changes, identify potential crises, and devise contingency plans
• Ensure that contract-required training and screening elements for retail solutions personnel have been met; quality assurance and contract compliance
• Investigate and recommend new technology and tools that will enhance the customer experience and team efficiency; create new workflows and processes as our products and solutions evolve; grow the customer relationship through new products, services and locations
• Prepare and present customer business reviews internally and externally

QUALIFICATIONS:

• Associate’s Degree in Business Administration or equivalent area of study
• Minimum of 5 years of experience managing a retail solutions customer
• Work history must include demonstration of each of the following:
• Expertise in a broad range of retail areas of concern to include retail services, cash management services, control of cash, cash planning/forecasting
• Ability to conceptualize, communicate, plan, promote/influence, implement and manage cash management initiatives
• Ability to assess the cash office risks and betterment opportunities and have knowledge and experience in implementing strategies to include awareness and training
• Experience executing and/or leading a significant project implementation
• High level of business acumen and ability to work effectively amidst paradox and ambiguity in a matrix organization
• Understanding of and ability to apply the budgeting/allocation process
• Effective oral and written communication skills
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem solving
• Active listening
• Encourage effective teamwork
• Assess and evaluate situations effectively
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Coaching, mentoring, motivating
• Setting and achieving goals
• Teamwork
• Attention to detail
• Forecasting, predicting
• Advanced Creativity
• Synthesize fact, concepts, principles
• Negotiate
• Willingness to travel extensively

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.