Security Officer - Dispatch Operator

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Dispatch Operator in Eden Prairie, MN, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatch Officer in a healthcare location, you will help coordinate security-related responses, monitor alarms and cameras, and support access control and badge activity. You will be a clear, calm communicator, logging calls and incidents, dispatching officers to priority needs, and partnering with site staff to keep operations running smoothly. At Allied Universal, you will bring integrity, teamwork, and a people-first mindset to every interaction.

Position Type: Full Time

Pay Rate: $22.95 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service by following site-specific security-related procedures and policies at a healthcare location, including answering phones and directing requests to the appropriate resources.
• Monitor alarm systems, video surveillance, access control notifications, and/or other monitoring tools; dispatch on-site personnel and coordinate responses as directed.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating with clinical staff, facilities, and/or emergency services when appropriate.
• Document and communicate shift activity, incident details, and dispatch actions using required reports, logs, and/or computer systems while handling sensitive information with discretion.
• Conduct regular and random patrols around the business and perimeter; working environments and conditions may vary by site.

Minimum Requirements:

• Have a minimum of 2 years of security-related experience.
• Be at least 21 years of age.
• Access control and/or badge experience is preferred.
• Alarm panel experience is preferred.
• CPR and/or First Aid experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.