Security Operations Assistant Account Manager

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is looking to hire an Assistant Site Manager - Gaithersburg Security Operations Center (GSOC) Manager to support the daily leadership and operation of a 24/7 Security Operations Center and on-site security program in Gaithersburg, Maryland. This position plays a key role in supervising contract security personnel, supporting Command Center operations, maintaining compliance with client and company standards, and ensuring the site is prepared to respond effectively to routine operations, incidents, and emergencies. This role also serves as a critical leader in incident oversight, investigative coordination, emergency event support, and the analysis of operational data to drive performance, accountability, and continuous improvement.

The ideal candidate will bring strong experience in security operations, command center leadership, dispatch oversight, and team supervision in a fast-paced, high-accountability environment.

Salary Range: $61,780 - $71,780 / year

Key Responsibilities

In this role, you will assist with the planning, organization, scheduling, staffing, and daily management of 24/7 Command Center operations and site security functions. You will support the supervision and development of security personnel, including Security Officers, and Command Center Operators, while helping ensure that all staff are trained, prepared, and operating in accordance with site procedures and performance expectations.

Key responsibilities include:

• Support daily 24/7 Command Center operations, including call handling, dispatch, incident triage, incident escalation, system monitoring, and event documentation.
• Assist in supervising contract security personnel and help ensure appropriate staffing, shift coverage, accountability, and operational continuity across all posts.
• Support onboarding, on-the-job training, recurrent training, and emergency preparedness exercises for Command Center Operators and security personnel.
• Help ensure compliance with client and company policies, post orders, SOPs, reporting standards, and other operational requirements.
• Maintain close coordination with site leadership to ensure timely follow-up, escalation, documentation, and review of security incidents and events.
• Review reports, logs, duty records, and operational documentation for completeness, accuracy, and compliance.
• Monitor incident trends, workflow, and performance metrics; prepare reports and recommend process improvements to strengthen service delivery and reduce risk.
• Assist in coordinating drills, tabletop exercises, and live emergency response exercises, support after-action reporting and continuous improvement.
• Support scheduling, timekeeping, payroll-related coordination, and other administrative functions as needed.
• Support the effective use of security systems and applications, including AXIS Camera Station, C-Cure 9000, Eptura Visitor Management System, Rave Mobile Safety Suite, PinPoint and Heliaus Incident Management, to ensure accurate monitoring, access control, visitor management, emergency notification, and incident documentation.
• Step into operational roles during staffing gaps and perform the duties of Site Manager, Command Center Operator, or Security Officer as required.
• Lead and support comprehensive investigation and incident oversight activities, including case tracking, incident review, documentation quality assurance, follow-up actions, and coordination with site leadership and other stakeholders to ensure timely resolution and accountability.
• Provide operational support during emergency incidents, critical events, drills, and site disruptions, helping to coordinate response efforts, maintain situational awareness, support communications, and ensure accurate event documentation and post-incident review.
• Develop, maintain, and enhance operational analytics, including tracking, trending, metrics reporting, and dashboarding related to incidents, response times, staffing, workflow, and other performance indicators to identify risks, measure effectiveness, and drive continuous improvement.
• Analyze recurring incident patterns, operational gaps, and key performance indicators, and provide data-informed recommendations to strengthen procedures, training, readiness, and overall Command Center effectiveness.

Minimum Qualifications

Candidates should have:

• A bachelor's degree from an accredited institution. An associate degree with additional relevant experience, or substantial directly related experience in lieu of a degree, may be considered.
• At least 3 years of experience managing employees in a command center, 911 dispatch center, or similar operational environment.
• At least 3 years of experience in a related field such as security, law enforcement, public safety, corrections, emergency response, detention, social work, or a comparable operational field.
• Strong computer proficiency, including Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
• Experience working with security and incident management platforms is preferred, including systems such as AXIS Camera Station, C-Cure 9000, Eptura Visitor Management System, Rave Mobile Safety Suite, and Heliaus Incident Management.
• Strong leadership, communication, organizational, and problem-solving skills, with the ability to manage multiple priorities and meet deadlines in a 24/7 operational environment.
• Experience reviewing incidents, managing investigative follow-up, and maintaining accurate, defensible documentation in a high-accountability operational environment.
• Experience using data, metrics, and reporting tools to monitor operational performance, identify trends, and support leadership decision-making.
• The ability to be accessible by mobile phone 24/7/265 to support operational needs.

Preferred Qualifications

Preferred candidates will have:

• Experience working in a Security Operations Center environment.
• Experience supporting or delivering employee training, onboarding, and professional development.
• Experience conducting audits, quality control checks, compliance reviews, and incident documentation reviews.
• Experience coordinating drills, emergency exercises, investigations support, or business continuity activities.
• Experience delivering or coordinating First Aid/CPR training.
• Experience building or maintaining dashboards, tracking and trending incident data, and producing operational reports for leadership review.
• Experience supporting emergency management, critical incident coordination, after-action review, and performance metric analysis in a 24/7 environment.

What We're Looking For

We are looking for a professional and dependable operational leader who can:

• Build strong working relationships, supervise teams effectively, and maintain high standards of service and accountability.
• Interact professionally with employees, site leadership, and client stakeholders in both routine and high-pressure situations.
• Identify trends, solve problems, and recommend practical improvements to processes, training, and operations.
• Remain composed, exercise sound judgment, and maintain continuity of operations in a dynamic environment.
• Exercise strong investigative judgment, maintain oversight of incident handling from initiation through closure, and ensure issues are escalated, documented, and resolved appropriately.
• Use metrics, dashboards, and operational analysis to proactively identify emerging risks, improve response effectiveness, and support strategic and day-to-day decision-making.

Work Environment

This position supports a 24/7 security operation and requires schedule flexibility to meet operational demands, including:

• Support for staffing gaps and operational continuity across shifts.
• Availability for emergency incidents and critical operational needs.
• Participation in drills, exercises, special events, and other site requirements.

• Active support during significant incidents, emergency activations, and high-tempo operational periods requiring real-time coordination, communication, and reporting.

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k)
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.  Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.