Security Officer - Shopping Center Patrol

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Shopping Center Patrol in Reno, NV, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As an Unarmed Patrol Officer at a busy retail and entertainment location, you will perform routine patrols, stay highly visible to help reduce security-related incidents, and support access control and guest flow. You will be a calm, customer-focused presence, communicate clearly with staff and visitors, and document observations. At Allied Universal, you will work with a reliable team that acts with integrity, stays agile, and puts people first.

Position Type: Full Time

Pay Rate: $21.50 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients and guests by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner, including disturbances, disorderly conduct, and medical events, and notify site leadership and/or public emergency services as required.
• Conduct regular and random patrols throughout the retail and entertainment location, including entrances, corridors, common areas, restrooms, and exterior perimeter areas, as assigned.
• Monitor for suspicious or unusual activity and help to deter theft, vandalism, and policy violations through high-visibility presence and timely reporting.
• Control access as directed by site policy by monitoring doors, checking authorized entry for restricted areas, and addressing unauthorized persons professionally.
• Assist with crowd management during peak business hours and special events, including guiding foot traffic, supporting queue control, and helping to maintain orderly lines.
• Observe and report hazards such as spills, blocked exits, and damaged property to appropriate personnel for correction, and document actions taken.
• Write detailed incident reports, shift activity logs, and patrol documentation in accordance with Allied Universal and site requirements.
• Operate site-issued communication and monitoring equipment as assigned, including radios, phones, and video monitoring systems when applicable.
• Coordinate with store management, tenant staff, and Allied Universal leadership to address security-related concerns and support a positive guest experience.

Minimum Requirements:

• A guard card/license is preferred.
• Customer service experience is preferred.
• Access control/badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.