Security Badging Admin - Full Time

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Badging Admin - Full Time in San Jose, CA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal at a dynamic tech and communications location, where you will monitor assigned areas, conduct routine patrols, and remain visible to help deter security-related incidents. In this role, you will deliver outstanding customer service and clear communication while supporting a caring, agile, and innovative team that values reliability, teamwork, and integrity every day.

Position Type: Full Time

Pay Rate: $26.00 / Hour

Job Schedule:

DayTimeMon08:00 AM - 04:30 PMTue08:00 AM - 04:30 PMWed08:00 AM - 04:30 PMThur08:00 AM - 04:30 PMFri08:00 AM - 04:30 PM

GENERAL PURPOSE AND FUNCTION:

The Client Services Specialist will be responsible for providing first level of customer support to general Safety and Security inquiries.  Customer service is provided through various levels of communication not limited to phone calls, emails and in person.  In addition, this position is responsible for badge distribution of walk in clients and remote locations.  We are seeking a qualified customer service professional to function as a Client Services Specialist (CSS) at our account in San Jose, California.  The CSS position is designed to maximize the service, response and communication to our clients to ensure their requests are handled in a timely and professional manner.  The CSS must have excellent customer service skills and be able to make appropriate business decisions under various safety and security situations.

BASIC REQUIREMENTS A CANDIDATE MUST HAVE IN ORDER TO BE HIRED:

Formal Education, Licenses and Certifications Required:

• Ability to meet and maintain any applicable State licensing or certification requirements

Type and Length of Specific Experience Required:

• Must possess a minimum of 2 years of work experience in a direct customer service role
• Work history to include all of the following:
  • Demonstrated understanding of security operations
  • Ability to act in a decisive manner in emergency situations
  • Demonstrated planning, organizational and project management skills

Skills Required:

X

Effective oral and written communication

X

Planning and organizing

X

Proficiency with Microsoft Office Applications

X

Problem solving

Financial forecasting, predicting

X

Coaching, mentoring, motivating

X

Active listening

X

Encourage effective teamwork

X

Assess and evaluate situations effectively

X

Synthesize facts, concepts, principles

X

Multitasking

X

Identify critical issues quickly and accurately

X

Compile, sort, and interpret data

X

Research, investigate, compile information

X

Mediate conflict with tact, diplomacy

X

Write informatively, clearly and accurately

Negotiate

X

Advanced Creativity

X

Safety Oriented

X

Setting and achieving goals

X

Strong diplomacy skills and sensitivity protocol

X

Attending to detail

X

Other:

III.  OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

• College degree in business, hospitality, or other administrative management field

PRIORITIZED SPECIFIC DUTIES PERFORMED AND ESSENTIAL FUNCTIONS:

Priority

Specific Task or Responsibility

1

Responsible for ensuring services requested by client employees (including WPR, IT, and HR), contractors and visitors are completed in a timely manner

2

Responsible for all badge production (HelpZone requests) employee/vendor badges, temporary/ /service badges, including remote printing at various locations.

3

Provides badge support for Cisco intern events, and acquisitions.

4

Responsible for maintaining all Client Service office equipment conducting weekly inventory

Processing shipments of badges and other equipment to other Cisco offices.

5

Responsible for side projects assigned by Corporate Security department

6

Understand and successfully executes his/her post orders including enforcement of client and company policies, rules and regulations

7

Incoming phone calls, click to chat, service badge activation requests, processing email requests and case creation/management

8

Running badge reports, conducting audits and organizing badge related events

9

Attend and provide topics for one to one and monthly team meetings.

DECISION MAKING AUTHORITY:

Independent:

• Make emergency notifications as necessary pursuant to site Post Orders

Indirect:

• Make productivity and cost reduction recommendations to management

VI.  REPORTING RELATIONSHIPS: 

Position Title to which this position directly reports:        Americas CS Program Manager 

Title(s) and number of employees supervised:                  N/A

VII. TRAVEL:

0

% travel per year:     Regional       National        International

VIII. PHYSICAL REQUIREMENTS AND ENVIRONMENT:

Environment:         Office; minimal to no work in extreme temperatures is expected

Major activity:        Working on PC while sitting; telephone use

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited stretching and reaching

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

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If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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