Security Officer - Flex - Armed Retail Institution

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Flex - Armed Retail Institution in Temple, TX, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Flex Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as an armed Patrol Officer at a busy retail location, where you will monitor and patrol assigned areas, conduct routine rounds, and stay highly visible to help reduce security-related incidents. You will respond to concerns, document activity, and deliver outstanding customer service through clear communication. In an agile, reliable, and innovative team with a caring culture, you will collaborate with integrity to support a positive shopping experience.

Position Type: Flex

Pay Rate: $19.50 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients and guests by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities in a retail store and parking area setting.
• Perform armed post duties in accordance with Allied Universal policies, licensing requirements, and site instructions, including maintaining control of issued equipment and following use-of-force guidance.
• Conduct regular and random patrols throughout the sales floor, entrances and exits, receiving areas, and exterior perimeter to help to deter theft, vandalism, and other unwanted activity.
• Monitor customer and employee activity for unusual behavior, respond to potential issues, and use verbal de-escalation techniques to help resolve conflicts and/or disturbances.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating with site management and contacting local law enforcement and/or emergency services as needed.
• Observe and report suspected shoplifting, fraud, and policy violations; support loss prevention efforts by maintaining presence, communicating observations, and preserving scene conditions for follow-up.
• Control access to restricted areas such as back-of-house spaces and receiving docks by checking credentials, verifying authorization, and directing deliveries and visitors per site procedures.
• Complete detailed incident reports, shift logs, and patrol documentation in a timely manner, including descriptions of actions taken and individuals involved.
• Provide assistance to customers and associates with directions, escort requests, and general questions while maintaining a professional presence.
• Monitor security-related systems such as cameras, alarms, and radios when assigned, and communicate observations promptly to site leadership and Allied Universal supervision.
• Participate in emergency response activities such as medical calls, fire alarms, and severe weather events by following site protocols, assisting with orderly movement, and supporting first responders.
• Follow all site-specific policies related to prohibited items, trespass notices, and removal of disruptive individuals, using the minimum necessary intervention and requesting additional support when needed.

Minimum Requirements:

• Be at least 21 years of age.
• Possess a Level III Armed Certification in Texas only.
• Possess a Handcuffing Certification preferred.
• Possess a Baton Certification preferred.
• Possess an Armed Guard Card and/or License preferred.
• Be at least 21 years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Participate in industry-specific security training programs.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.