Security Officer Dispatch

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch in Hartford, CT, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join Allied Universal as a Dispatch Professional in a healthcare location, where you will monitor communications, coordinate responses to security-related concerns, and support daily operations with professionalism and care. In this dynamic role, you will remain a central point of contact, provide exceptional customer service, and contribute to a reliable, people-first team culture built on integrity, agility, and innovation.

Position Type: Full Time

Pay Rate: $21.88 / Hour

Job Schedule:

DayTimeWed02:30 PM - 10:30 PMThur02:30 PM - 10:30 PMFri10:30 PM - 06:30 AMSat10:30 PM - 06:30 AM

What You'll Do:

• Provide customer service to staff, visitors, and patients by carrying out site-specific procedures, answering calls, and supporting security-related communications for the location.
• Monitor radio, phone, and alarm activity, dispatch appropriate personnel to routine and urgent incidents, and relay updates in a calm, problem-solving manner.
• Document incidents, service calls, and critical events in dispatch logs and reports, maintaining accurate records of security-related activity throughout the shift.
• Support emergency response activities by coordinating communications with onsite personnel, management, and/or first responders based on established site protocols.
• Observe camera feeds and other reporting systems, help to identify unusual activity, and communicate relevant information to onsite teams for follow-up.

Minimum Requirements:

• Have at least 1 year of security-related experience.
• Possession of a guard card or license is preferred.
• Access control and badge experience is preferred.
• Alarm panel experience is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

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If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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